Which? Trusted Traders

Which? Trusted Traders helps you find a trustworthy trader that you can rely on, giving you the reassurance that they have been endorsed by a respected consumer organisation.
All Which? Trusted Traders go through our standard assessment, this involves checking their references and qualifications. We ensure they have appropriate insurance in place, do a credit report and get feedback direct from a random selection of their existing customers among other checks to ensure their business is in good shape. In addition, all Which? Trusted Traders have to comply with our Code of Conduct. If they do not, they can be suspended or removed from the scheme. Should anything go wrong, all Which? Trusted Traders are members of an alternative dispute resolution service, which gives you recourse to an independent ombudsman in the unlikely event of a dispute.
Which Trusted Trader

Federation of Master Builders

The Federation of Master Builders (FMB) is the largest trade association in the UK construction industry and on joining all members are vetted and inspected independently and must have employers’ liability insurance and pass credit and director checks. These checks are also performed annually.
So as a homeowner you can have peace of mind that you have chosen the right company. Look for the sign you can trust and make your building experience better.

Member no. 53131


Fensa registration

FENSA is the Fenestration Self Assessment Scheme. When you install new windows, doors or roof lights for your home, you are required to make sure that the replacements comply with current thermal performance standards and Building Regulations. This means that you need to get a certificate stating that the windows are compliant. This certificate must be issued by a Competent Person scheme, and FENSA is the most common authority for this

Certified Compliance

When we have completed the installation, we will register the installation with Fensa, who will send you out a Compliance Certificate to prove that the work complies with building regulations. You should keep this certificate because you will need it if you decide to sell your property.

Insurance Backed Guarantee Scheme (compliant with Fensa)

HC are a member of the GGFi Insurance Backed Guarantee Scheme in compliance with FENSA and are compliant and will automatically provide their customers with an IBG 10 years insurance backed guarantee on completion of all replacement window and door installations.

Member no. 31235


Safety and competence

Contractors registered by NICEIC are assessed on a regular basis to ensure that they are competent and capable of meeting the relevant technical and safety standards, codes of practice and rules of the Schemes they are registered to.


Compliance with building regulations

Contractors registered to NICEIC Building Regulations Schemes in England and Wales are authorised to self-certify their work to the Local Building Control Body. This saves you both time and money when undertaking work that requires notification under the Building Regulations.


Complaints Procedure and Platinum Promise

We expect all NICEIC registered contractors to provide a quality service to their customers. We stand behind the quality of NICEIC registered contractors and we believe that as a consumer you should have peace of mind.

We know how important it is for your to feel confident that, the work undertaken by a NICEIC registered installer meets the required building regulations or installtion standards. If you believe that there are any issues please raise your concerns in the first instance with the registered installer who carried out the work, we are sure they will want to do everything possible to resolve them.

If you are unable to resolve the issues directly then please contact us and we will explain how we can help you

Our Platinum Promise

In the unlikely event that a contractor is no longer registered or has ceased trading the Platinum Promise is our insurance backed guarantee, which enables us to rectify non-compliant work, at no extra cost to the consumer.

Contact Us

The Green House, Wycombe Road, Stokenchurch, Buckinghamshire, HP14 3RP.

01494 483924 / 07904 336098