Complaints Policy

Hammond Construction is committed to providing the highest quality service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards of service. 

If you have a complaint of any kind, please contact us with the details ideally in writing. 

Complaints Process: 

We always endeavour to provide the best service for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call, write or email us.

We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0117 456 6032. 

ADR Statement

Hammond Construction adheres to the FMB Dispute Resolution Procedure if the matter does not get resolved internally, these details can be found in detail on their website FMB.org.uk

Dispute Resolution Department
Tel: 0113 201 4263
Email: disputes@fmb.org.uk